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Customer Excellence Director (all genders)
Wiesbaden
Aktualität: 15.07.2026
Anzeigeninhalt:
15.07.2026, AbbVie Deutschland GmbH & Co. KG
Wiesbaden
Customer Excellence Director (all genders)
Über uns:
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.
Aufgaben:
- Are you a strategic leader who enjoys building capability, driving change, and creating business impact?
- We are looking for a Customer Excellence Director (all genders) to lead our affiliate-wide Customer Excellence agenda and help shape the future of commercial performance, customer experience, and operational effectiveness.
- This is a high-impact leadership role for an experienced, strategic, and collaborative leader who can connect data, digital enablement, transformation, and people development to deliver measurable business results.
- You will help bring together strategy, data, digital, and commercial execution to make a meaningful difference for our affiliate and the patients we serve. This is a role with real scope to influence performance, shape transformation, and develop the next generation of leaders.
- You will act as a strategic partner to the General Manager and the Affiliate Management Team .
- As Customer Excellence Director, you will lead five integrated pillars:
- Meeting & Event Management and Support
- Learning & Transformation
- Customer Engagement
- Winning with Data
- Business Intelligence
- In this role, you will focus on:
- Commercial performance and business planning
- Partner with the General Manager and Affiliate Management Team to turn priorities into action
- Lead affiliate business planning and performance management across Plan, LRP, S&OP, brand planning, KPI frameworks, and incentive models
- Ensure alignment between strategy, execution, and commercial results
- Transformation and cross-functional impact
- Lead the five Customer Excellence pillars with clear priorities and measurable impact
- Drive transformation across Commercial, Medical, Market Access, and Business Technology Services
- Adapt the International Customer Excellence operating model for Germany
- Work closely with brand and field teams to improve execution and turn insights into action
- Customer excellence and digital enablement
- Drive adoption of CRM, SFE, dashboards, and digital engagement tools
- Support advanced analytics, market insights, and AI-enabled decision-making
- Bring external perspectives and customer insights into leadership discussions
- Build AI literacy and adoption across the affiliate
- Develop a high-performing Customer Excellence team and talent pipeline
- Role model AbbVie Ways We Work and ensure strong governance, compliance, and execution discipline
Qualifikationen:
- What we are looking for:
- Master's degree or equivalent in business, economics, healthcare, or a related field
- Leadership experience in one or more of the following:
- Customer Excellence
- Business Transformation
- Sales
- Marketing
- Senior commercial leadership roles
- Strong analytical skills and the ability to turn data into practical insights and action
- Strong knowledge of:
- CRM
- SFE
- AI
- Analytics platforms
- Omnichannel capabilities
- Experience leading cross-functional transformation in a matrix organization
- Ability to influence and partner effectively with senior stakeholders
- Strong people leadership skills and a track record of building high-performing teams
- Enterprise mindset, curiosity, agility, and strong business partnership skills
- Fluency in English; German strongly preferred
Wir bieten:
- What we offer you:
- With a diverse work environment where you can have a real impact
- With an open corporate culture
- With an attractive salary
- With an intensive onboarding process with a mentor at your side
- With flexible work models for a healthy work-life balance
- With a corporate health management that offers comprehensive health and exercise programs
- With company social benefits
- With a wide range of career opportunities in an international organization
- With top-tier, attractive development opportunities
- With a strong international network
- AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
Unser Kontakt:
Https://www.abbvie.com/join-us/reasonable-accommodations.html
AbbVie Deutschland GmbH & Co. KG
Mainzer Straße 81 | 65205 Wiesbaden | Deutschland
Https://www.abbvie.com/
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